Run4Win Privacy Policy

At Run4Win Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.run4win.com, register an account, claim a run4win no deposit bonus, or use any of our services. By accessing Run4Win Casino, you agree to the practices described in this policy.

Who We Are

Run4Win is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Potrero Cerrado, County 07 of Oreamuno, Province 03 of Cartago. We operate under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). As the data controller, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently.

Information We Collect

When you create a Run4Win login and use our online casino, we collect several categories of information to provide our services, process your run4win casino bonuses, and meet our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification documents.
• We gather financial information related to your deposits and withdrawals, including the deposit methods and withdrawal methods you use.
• We track your gaming activity, including games played, wagers placed, and bonus usage, such as your run4win free spins and promo code redemptions.
• We collect technical data such as your IP address, browser type, device information, and login timestamps whenever you access Run4Win casino login pages or our mobile app.
• We may record communications you have with our customer support team via email or contact form.

How We Use Your Information

We use the information we collect for a number of legitimate purposes connected to operating Run4Win online casino responsibly and securely.

• We use your data to verify your identity and age, ensuring you meet the eligibility requirements to play at our casino.
• We process your deposits and withdrawals, including managing your run4win casino withdrawal requests and applying our stated withdrawal limits.
• We use your information to administer your account, including your loyalty program status and VIP program benefits across our 28-level tier structure.
• We personalise promotional offers, including our welcome bonus package, daily bonuses, and any run4win bonus code communications you may receive.
• We monitor gameplay patterns to support responsible gambling and detect unusual or fraudulent activity.
• We use technical data to maintain and improve the performance of our desktop, mobile browser, and installable app versions.
• We comply with legal, tax, and regulatory requirements imposed by our licensing authority and applicable anti-money laundering laws.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide the services you request when you register and play at Run4Win Casino. We rely on legal obligation to comply with licensing, anti-fraud, and anti-money laundering requirements. We rely on legitimate interest to improve our platform, prevent abuse, and secure our systems. Where required, we rely on your consent, for example when sending marketing communications about our run4win casino bonuses or new promotions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and app. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our games and pages. We also use analytics tools to measure traffic and improve our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Run4Win Casino.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• We share data with payment providers to process transactions through methods such as Visa, Mastercard, Skrill, Neteller, and various cryptocurrency options.
• We share information with identity verification and fraud prevention services to confirm your eligibility to play.
• We share data with our regulator, the Tobique Gaming Commission, and with alternative dispute resolution providers such as EGIS when necessary.
• We share information with game providers and live dealer studios, including Pragmatic Play, Evolution, Red Tiger, and other partners, strictly to enable gameplay and jackpot tracking.
• We may disclose information where required by law, court order, or regulatory investigation.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and regulatory obligations. Even after you close your account, we may retain certain records related to transactions, verification, and responsible gambling history for the period required under our licensing conditions.

Your Rights

We want you to have control over your personal information. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing activities, including marketing communications.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@run4win.com, available 24/7 via email and contact form.

Data Security

We use industry-standard encryption, secure servers, and access controls to protect your personal and financial information. All payment transactions, including deposits and withdrawals across our supported currencies such as EUR, USD, CAD, AUD, and various cryptocurrencies, are processed through secure, encrypted channels. While we take extensive measures to protect your data, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Restricted Jurisdictions

We do not accept players from certain restricted countries, including but not limited to the United States, United Kingdom, Russia, Ukraine, Poland, and several other listed territories. If you access Run4Win Casino from a restricted jurisdiction, we reserve the right to suspend your account and decline processing of your personal data for service purposes. Players from Sweden are not eligible for bonuses, promotions, or our VIP programme, though standard account data processing still applies.

Use of VPNs

We do not permit the use of VPNs or similar tools to disguise your true location when accessing our services. Where we detect such activity, we may process additional verification data to confirm your actual jurisdiction and protect the integrity of our platform.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we immediately close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Run4Win Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team at support@run4win.com. We are available 24/7 to address your privacy concerns and help you enjoy a secure experience at Run4Win Online Casino.